For customers
Buying, payment, delivery and more.
How much does GWABO cost for customers?
Nothing. The app is free. You only pay for what you buy, directly to the seller.
How do I pay for my order?
By credit or debit card, Apple Pay or Google Pay, in the app when you order. Payment is secured by Stripe and refunds are automatic if the order is cancelled. For a service booking, the seller may also accept cash or Interac.
How does delivery work?
Each shop chooses what it offers: pickup at the seller’s, delivery by the seller within their area, or shipping by parcel. Fees and timing are shown before you confirm the order.
How do I book a service?
On the service page, tap “Book”, choose a date and time slot, then send the request. The seller confirms it and you are notified in the app.
Can I cancel an order?
Yes, as long as the seller hasn’t accepted it yet. After that, message the seller in GWABO (the “Message” button on your order).
Can I cancel a booking?
Yes, for free until the deadline set by the seller (for example 24 hours before). The deadline is shown before you book. If the seller asks for a 30% deposit, you get it back if you cancel in time; after the deadline, it goes to the seller. If the seller marks you absent (only possible 15 minutes after the time) or if you disagree with the final price, you can contest within 48 hours from your booking.
What if I have a problem with a seller?
Contact the seller first. If the problem continues, use “Report” on the shop or product, or write to us. Our team reviews every report.
For sellers
Create a shop, sell and get paid.
Who can sell on GWABO?
Any entrepreneur offering legal products or services: groceries, home cooking, fashion, hair, cosmetics, crafts… Every shop is reviewed by the GWABO team before it becomes visible.
How long does my shop review take?
We review new shops as quickly as possible, usually within a few days. You can prepare your products in the meantime.
How do I get paid?
Your seller profile is free. GWABO takes a 5% service fee on every completed sale (on items, before tax). Orders are paid by card in GWABO: you receive the amount minus the card fee and the 5% GWABO fee (on a $50 sale, about $45.80 for you), taken automatically, in your bank account about 48 hours after the order is completed. For service bookings paid in cash or by Interac, the 5% is added to your “Balance owed to GWABO”, paid by card in the app. A balance unpaid for more than 30 days hides your shop.
How do I protect myself from last-minute cancellations?
In Shop › Opening hours, choose your free-cancellation deadline. In each service, you can also ask for a 30% deposit, by card (GWABO holds it until the service) or by Interac (the customer has 2 hours after you accept to send it). If the customer does not come, tap “No-show” 15 minutes after the time: the deposit goes to you if the customer does not contest within 48 hours. GWABO takes 5% of the final price of completed services.
Do I have to charge sales tax?
Only if you are registered for GST/HST. You can turn it on in your shop settings. If unsure, check with the Canada Revenue Agency.
I sell meals: what do I need to provide?
A photo of your food handler certificate, a short video of your kitchen (30 seconds) and your opening hours. Also list the allergens of each dish. The GWABO team checks your documents: your dishes are visible once approved, and they can only be ordered during your opening hours.
Can I sell on the website?
For now, shops are managed in the mobile app. Shop pages on the website are planned next.
Account and security
Account management, privacy and security.
I didn’t get the confirmation email or the code.
Check your spam folder. The message comes from noreply@send.gwabo.com. You can request a new one from the app after a minute.
Who sees my information?
A seller sees your contact details only when you place an order or booking with them, so they can handle it. Read our privacy policy.
How do I delete my account?
In the app: Profile → Settings → Delete my account. All the steps are on the Delete my account page.