Help

Delete your GWABO account

You can delete your account at any time, directly in the app or by writing to us. The process is simple and secure.

Your privacy matters to us.

In the app (immediate)

Follow these steps to delete your account from the GWABO app.

  1. 1
    Open the GWABO appand sign in to your account.
  2. 2
    Go to Profile → SettingsFrom your profile, tap Settings.
  3. 3
    Tap “Delete my account”On the Settings page.
  4. 4
    Confirm with your passwordTo make sure it’s really you.

By email

If you no longer have access to the app, request deletion by email.

  1. 1
    Write to us from your GWABO account’s email address.
  2. 2
    Use this subject:Account deletion
  3. 3
    We handle requests within 30 days.
Email address

What is deleted

This data is erased from our systems:

  • Your account, profile, photo, addresses, favourites and reviews.
  • If you are a seller: your shop is closed, and its products and photos are deleted.
  • Open orders and bookings are cancelled.

What is kept

So the platform keeps working properly:

  • The history of past orders stays with the seller for their bookkeeping, but without your name, phone number or address.
  • Some data may remain in our secure backups for up to 7 days before being erased.

To learn more about how we collect, use and protect your data, see our privacy policy.